We are shipping worldwide from Dubai, United Arab Emirates.
Items marked as "In Stock" are generally shipped within 1 day since the payment is received.
Items marked "Made to order" are manufactured and shipped within 2 weeks (for 14k gold jewelry) or 1 week (for 18k gold) since the payment is received. This time is required for our jewelers to cast, polish and set stones.
Packages are shipped with the shipment provider chose by the customer during the checkout. If you prefer delivery by another company, please contact us and we provide you other options. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees are specified at the checkout for each delivery option based on the shipment address.
Shipping is free with the following conditions:
- - to UAE for orders above $200 (AED 734),
- - to GCC and Europe for orders above $1000,
- - to the rest of the world for orders above $2000.
All our jewelry comes with a nice lacquered wooden jewelry box.
We do not ship to Russia, Ukraine or sanctioned countries. For orders to Russia please check our partner's website https://brightspark.ru.
Returns for jewelry pieces are allowed within 14 days since the delivery date. To return the item please log in to your account, go to your order history, choose the items to return and fill the comment. We will confirm your return in two working days and provide you a return address. If the product is defective then we will pay for the return shipment otherwise it is a responsibility of the customer.
We do not accept return for loose stones as it is impossible to reliable check their condition and genuinity.
After we receive the return package we will refund or exchange the returned items.